Delete Account — Chartera

You can permanently delete your Chartera account and associated data at any time, at no cost, with no questions asked.

Option 1 — Delete from inside the app (fastest)

Open Chartera.
Go to Settings → Account.
Tap Delete Account.
Confirm with Face ID or your device passcode.

Your data is queued for deletion immediately and fully removed from our systems within 30 days.

Option 2 — Delete by email

Send an email from the address associated with your Chartera account to support@chartera.pro with the word DELETE in the subject. We verify ownership and process the request within 7 business days, and confirm by email when it's complete.

What gets deleted

Your authentication records (email, sign-in identifiers, session tokens).
Watchlists, saved symbols, and chart preferences.
Your AI chat history.
Your subscription entitlement record on our side (see the note below about Apple billing).
Device identifiers associated with your account.

What we keep (and why)

Aggregated / anonymized usage statistics — once stripped of identifiers, this data can no longer be linked to you and is retained indefinitely for product improvement.
Billing and tax records — where legally required, we retain evidence of transactions for up to 7 years.
Security logs — limited server logs may be retained for up to 90 days for fraud and abuse prevention.

Important: cancel your subscription first

Deleting your Chartera account does not automatically cancel an active Apple subscription. Cancel first so you are not billed again:

iOS Settings → your name → Subscriptions → Chartera → Cancel Subscription.

Questions?